How to Order and Contact information.
(The old store location at shoppidsilvia.com is closed)
Most items are listed at this new location https://store.pidsilvia.com and shipping charges are configured to the U.S. and Canada (except for large items).
How to Order:
Most small and simple orders under $300 with 4 items or less and to be shipped within the USA, can be completed directly at the Online Store.
For a more involved custom-order, or for an order with 4 items or more, it is better if you email me and place your order directly with me by email, and do not use the Online Store.
If you have any questions, or concerns, it is better to email me first at firstname.lastname@example.org Please include your Rancilio Silvia machine age, the version number (V1, V2, V3) and if you have replaced any parts with newer parts, let me know that as well.
For all international out of the USA orders; Please email me direct at email@example.com Do not use the online store. I will need to price the shipping cost according to your address and size of package, so please include in your email; your name, full address and the items you would like to order in a list format (not a PDF).
Payment can be made with PayPal.
In order to keep low overhead costs and prices under control, I try to save on payment fees and store fees when possible, as well as using recycled packaging material as much as possible.
Normally I will ship all small items within a day or two. However, because many parts and kits are custom-made to order or special-order, you may experience some delay in shipping. You can email to check anticipated lead-time before or after placing an order.
Orders are generally processed in the order received, but to the extent practicable, orders which are easily fulfilled from available stock will be given priority.
Canada: in most cases shipping is by USPS without insurance. For small orders 3 items or less, you can try the Online Store. shipping should be added correctly.
Although I make every effort to use the best components and to provide the best information, the customizations are not approved by Rancilio or tested by any third party. You are performing customizations at your own risk. No responsibility is assumed by pidsilvia.com other than replacement of any defective components purchased from pidsilvia.com.